POC System, a SaaS platform for managing spaces, income-generating real estate assets, and office seating arrangements, is seeking an energetic Junior Customer Success Team Lead to guide our team of Account Managers!
If you possess a genuine passion for customer service, support, retention, and success, along with impressive leadership skills – your place is with us!
What will be your challenges and opportunities?
- Direct management and leadership of a team of Account Managers.
- Close support of business clients in Israel and globally – from the implementation and training phase to ongoing usage and expansion of activity.
- Full responsibility for high customer satisfaction, identifying business opportunities, creative problem-solving, and preventing churn.
- Routine work with a wide range of internal (Product & Development, Management, Projects, Sales) and external (Customers) interfaces.
- Continuous improvement of internal processes to enhance team effectiveness.
- The ability to combine management with hands-on work.
What are we looking for in you?
- Bachelor’s degree or equivalent practical experience in customer management.
- At least 2 years of experience in Customer Success roles or in customer service and support – a must!
- Proven experience in managing and leading a team – approximately 2 years.
- High service orientation, developed analytical thinking, and a proactive approach to problem-solving.
- Experience working with CRM systems, Excel, and Monday.
- Full proficiency in Hebrew and English (speaking, reading, and writing).
- Advantage: Background as an Industrial and Management Engineer or as a Space Planner, Architectural Technician.
- Hands-on – willingness and ability to directly intervene and assist when necessary.
Only suitable applications will be answered • The position is intended for women and men • Full-time position • Our offices are in Petah Tikva.