FAQ

Q- is it possible for P.O.C system to integrate with HR systems?

A- Yes, we integrate with many HR systems such as ‘Namely’, ‘Active directory’, SAP’ and more. Let us know which system you work with and we will arrange the integration.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of employees, departments, teams and workstation/ offices numbers

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site is done by the support team, unlike the use and changes made manually by the user.

Q- Can I work offline?

A – No. The system is a cloud system; therefore, the work must be done while staying online.

Q – Is there a possibility to install the system on the client’s site rather than a cloud access?

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

Q- Does an AutoCAD professional needed in order to modify the sketches?

A – No. The system is an interactive application that allows you to make changes in sketches without the need for an AutoCAD professional. Please note that the system is not a planning system and is not an alternative to AutoCAD but rather a space management system. In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

Q- What special features are required in order to gain access to the system? Computer type, browser, storage….

A- All you need is a computer with Internet access. There is a preference to working with Google Chrome browser but any other browser is also possible. Since there is no local installation required and only remote access to the cloud, there is no need for any special features.

Q- Where is data stored and how it’s secured?

A-

Backup Method/Level

  • Two separate servers with data mirroring.
  • The servers are located in the servers’ farm in OVH France.
  • Automatic Logs of all activity changes and entries.
  • Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

  • Web server platform.
  • Working with asp.net membership users.
  • SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
  • Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

  • Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
  • The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
  • The information transferred between the systems is encrypted using SSL to avoid information leakage.
  • The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
  • The system is available 24/7

https://www.ovh.com/world/about-us/certifications.xml

https://www.ovh.com/world/about-us/security.xml

Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site is done by the support team, unlike the use and changes made manually by the user.

Q- Can I work offline?

A – No. The system is a cloud system; therefore, the work must be done while staying online.

Q – Is there a possibility to install the system on the client’s site rather than a cloud access?

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

Q- Does an AutoCAD professional needed in order to modify the sketches?

A – No. The system is an interactive application that allows you to make changes in sketches without the need for an AutoCAD professional. Please note that the system is not a planning system and is not an alternative to AutoCAD but rather a space management system. In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

Q- What special features are required in order to gain access to the system? Computer type, browser, storage….

A- All you need is a computer with Internet access. There is a preference to working with Google Chrome browser but any other browser is also possible. Since there is no local installation required and only remote access to the cloud, there is no need for any special features.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ‘ready to use’ system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of the tenant’s names, companies’ ID, number of units (rental units – usually stores or offices), units’ sizes as stated in the rental agreements, etc.

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- Where is data stored and how it’s secured?

A-

Backup Method/Level

  • Two separate servers with data mirroring.
  • The servers are located in the servers’ farm in OVH France.
  • Automatic Logs of all activity changes and entries.
  • Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

  • Web server platform.
  • Working with asp.net membership users.
  • SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
  • Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

  • Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
  • The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
  • The information transferred between the systems is encrypted using SSL to avoid information leakage.
  • The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
  • The system is available 24/7

https://www.ovh.com/world/about-us/certifications.xml

https://www.ovh.com/world/about-us/security.xml

Q- is it possible for P.O.C system to integrate with HR systems?

A- Yes, we integrate with many HR systems such as ‘Namely’, ‘Active directory’, SAP’ and more. Let us know which system you work with and we will arrange the integration.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of employees, departments, teams and workstation/ offices numbers

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site is done by the support team, unlike the use and changes made manually by the user.

Q- Can I work offline?

A – No. The system is a cloud system; therefore, the work must be done while staying online.

Q – Is there a possibility to install the system on the client’s site rather than a cloud access?

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

Q- Does an AutoCAD professional needed in order to modify the sketches?

A – No. The system is an interactive application that allows you to make changes in sketches without the need for an AutoCAD professional. Please note that the system is not a planning system and is not an alternative to AutoCAD but rather a space management system. In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

Q- What special features are required in order to gain access to the system? Computer type, browser, storage….

A- All you need is a computer with Internet access. There is a preference to working with Google Chrome browser but any other browser is also possible. Since there is no local installation required and only remote access to the cloud, there is no need for any special features.

Q- Where is data stored and how it’s secured?

A-

Backup Method/Level

  • Two separate servers with data mirroring.
  • The servers are located in the servers’ farm in OVH France.
  • Automatic Logs of all activity changes and entries.
  • Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

  • Web server platform.
  • Working with asp.net membership users.
  • SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
  • Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

  • Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
  • The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
  • The information transferred between the systems is encrypted using SSL to avoid information leakage.
  • The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
  • The system is available 24/7

https://www.ovh.com/world/about-us/certifications.xml

https://www.ovh.com/world/about-us/security.xml

Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site is done by the support team, unlike the use and changes made manually by the user.

Q- Can I work offline?

A – No. The system is a cloud system; therefore, the work must be done while staying online.

Q – Is there a possibility to install the system on the client’s site rather than a cloud access?

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

Q- Does an AutoCAD professional needed in order to modify the sketches?

A – No. The system is an interactive application that allows you to make changes in sketches without the need for an AutoCAD professional. Please note that the system is not a planning system and is not an alternative to AutoCAD but rather a space management system. In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

Q- What special features are required in order to gain access to the system? Computer type, browser, storage….

A- All you need is a computer with Internet access. There is a preference to working with Google Chrome browser but any other browser is also possible. Since there is no local installation required and only remote access to the cloud, there is no need for any special features.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ‘ready to use’ system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of the tenant’s names, companies’ ID, number of units (rental units – usually stores or offices), units’ sizes as stated in the rental agreements, etc.

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- Where is data stored and how it’s secured?

A-

Backup Method/Level

  • Two separate servers with data mirroring.
  • The servers are located in the servers’ farm in OVH France.
  • Automatic Logs of all activity changes and entries.
  • Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

  • Web server platform.
  • Working with asp.net membership users.
  • SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
  • Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

  • Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
  • The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
  • The information transferred between the systems is encrypted using SSL to avoid information leakage.
  • The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
  • The system is available 24/7

https://www.ovh.com/world/about-us/certifications.xml

https://www.ovh.com/world/about-us/security.xml

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