POC System is growing – and we’re looking for a hands-on Customer Success Team Lead to lead our Account Management team and take an active role in our customers’ success.

POC develops a visual SaaS platform for managing commercial real estate, spaces, floor plans and occupancy. We work with leading real estate companies and organizations in Israel and internationally.

This is a great opportunity for someone who combines strong customer-facing skills, leadership abilities and a solid AutoCAD background – and enjoys being both a manager and a hands-on professional.

What will you do?

• Lead and manage a team of Account Managers.
• Work directly with business customers in Israel and abroad.
• Take an active role in customer onboarding, implementation, training and ongoing adoption.
• Work with floor plans, AutoCAD drawings and spatial information as part of the customer journey.
• Drive customer satisfaction, retention and long-term product usage.
• Identify risks, customer needs and opportunities to expand activity.
• Handle complex customer situations and provide practical, hands-on solutions.
• Set priorities, monitor performance and improve team processes and service standards.
• Collaborate closely with Product, Development, Projects and Sales teams.

What are we looking for?

• Good working knowledge of AutoCAD – a must.
• At least 2 years of experience in Customer Success, Account Management, customer service or customer support.
• Previous experience leading or managing employees – strongly preferred.
• Excellent communication and customer-facing skills.
• Strong organizational skills, ownership and the ability to manage multiple priorities.
• A hands-on mindset – someone who is willing to get involved, learn the details and solve problems directly.
• Experience with CRM systems, Excel and Monday.
• Full professional proficiency in Hebrew and English.
• Bachelor’s degree or equivalent practical experience.

A strong advantage: Background in Industrial Engineering & Management, Architecture, Architectural Technology, Space Planning, Real Estate or another relevant technical field.

Why POC?

This is not a traditional Customer Success role.

You’ll combine people management, technology, AutoCAD, real estate and direct customer interaction, while working with a product that customers use to manage their actual properties and spaces.

If you enjoy leading people but still want to stay close to the product, the customers and the work itself – we’d love to meet you.

Full-time position | Petah Tikva | Israel & International Customers

The position is open to all genders. Only suitable applications will be contacted.