FAQ

Q- Booking application: Since in most organizations not all the desks are hot desks, how will the booking solution know which desks are available for booking?

A- This is simple, since the booking solution is connection to our SAAS Seating allocation solution, administrators will state in advance the “desks” status.

There are 3 main states of which a desk can be labeled,

  1. Permanent desk – This is a desk which is allocated to a specific individual and is not available for booking.
  2. Shifting desk – This is a desk which is allocated to a specific number of individuals which work in shifts and is not available for booking.
  3. Hot-desk – This is a desk which is not allocated to a specific individual and is available for booking.

Only desks which are labeled ‘hot-desks’ will be available for employees to book.

Q-Booking application: If there is a guest that came from abroad/outsourced, is there a way to allow them to use the app for the time that they are present in the organization?

A- Yes, this is not a problem at all.

Q- Can ‘work shifts’ be displayed/identified on POC’s systems?

A-       Yes, There is an option to define Employees and Workstations as shifting working spots. Therefore, users are able to see an ‘occupancy map’ and even the distance between the occupied workstations.

Q -What information and files are required in order to start a project and what is the integration process?

POC’s team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information: 

  1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.
  • POC will use a ‘Secure Folder’ in which the client would be able to pass the relevant employee information once a day (configurable – day / hour) and from there the information will be directly uploaded onto the system). We have two options in regard to the ‘Secure Folder’:
  • Option A – POC Ready Folder: POC will create a secure folder / SFTP on its dedicated server (AWS). After creating the folder, POC support team will send a link to the client. The client will upload a CSV or EXL file (which will be in a constant format) and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform.
  • Option B – Receiving a folder by the client: The client will prepare a secure folder and send us a link. The client will upload a CSV or EXL file in regular format) and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform.
  • The client will upload a CSV/EXL file and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform. The file [CSV/EXL] should contain the following information (Mandatory information is marked with an asterisk):
  1. Employee No. * (Mandatory)
  2. Employee name* (Mandatory)
  3. Last Name*
  4. Workstation No* (Mandatory)
  5. Department*
  6. Team/Sub department
  7. Role
  8. Email
  9. Organizational Hierarchies
  10. Status (inactive / active / vacation)
  11. Others
  • In addition, POC’s support team would need to receive a list of the users that need access to the P.O.C-system. [Information which is needed includes, email addresses, name of all users and type of permissions if needed ( type of permission: a user can either be granted access to view and edit the platform or only access to view)], we need to know which user should be granted only view access and which users should be granted with both editing and viewing access.

Q- Is it possible for P.O.C system to integrate with HR systems?

A- Yes, we integrate with many HR systems such as ‘Namely’, ‘Active directory’, SAP’ and more. Let us know which system you work with and we will arrange the integration.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of employees, departments, teams and workstation/ offices numbers

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site plans, can only be done by the
POC’s support team, unlike the use of the software itself. Meaning after the sketches have
been uploaded to the system the user (organization) is able to make many changes which
can be made manually and independently by the user.

Q- Can I work offline?

A – No. The system is a cloud based system. Therefore, the work done on the platform
must be done while online.


Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site plans, can only be done by the
POC’s support team, unlike the use of the software itself. Meaning after the sketches have
been uploaded to the system the user (organization) is able to make many changes which
can be made manually and independently by the user.

Q- Can I work offline?

A – No. The system is a cloud based system. Therefore, the work done on the platform
must be done while online.


Q – Is there a possibility to install the system on the client’s site rather than a cloud access?

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

Q- Is an AutoCAD professional needed in order to modify the sketches?

A – No. POC is an interactive platform that allows you to make changes in
sketches without the need for an AutoCAD professional.

Please note that the system is not a planning system nor an alternative to AutoCAD but rather a space management system.
In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

Q- What special features or Installations are required in order to gain access to the system? (Computer type, browser, storage….)

A- None, All you need is a computer with Internet access. There is a preference to working with Google Chrome browser however any other browser will work too. Since there is no local installation required and only remote access to the cloud, there is no need for any special features or downloads.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ‘ready to use’ system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of the tenant’s names, companies’ ID, number of units (rental units – usually stores or offices), units’ sizes as stated in the rental agreements, etc.

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- Where is data stored and how it’s secured?

A-

Backup Method/Level

  • Two separate servers with data mirroring.
  • The servers are located in the servers’ farm in AWS.
  • Automatic Logs of all activity changes and entries.
  • Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

  • Web server platform.
  • Working with asp.net membership users.
  • SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
  • Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

  • Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
  • The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
  • The information transferred between the systems is encrypted using SSL to avoid information leakage.
  • The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
  • The system is available 24/7

Q- Booking application: Since in most organizations not all the desks are hot desks, how will the booking solution know which desks are available for booking?

A- This is simple, since the booking solution is connection to our SAAS Seating allocation solution, administrators will state in advance the “desks” status.

There are 3 main states of which a desk can be labeled,

  1. Permanent desk – This is a desk which is allocated to a specific individual and is not available for booking.
  2. Shifting desk – This is a desk which is allocated to a specific number of individuals which work in shifts and is not available for booking.
  3. Hot-desk – This is a desk which is not allocated to a specific individual and is available for booking.

Only desks which are labeled ‘hot-desks’ will be available for employees to book.

Q-Booking application: If there is a guest that came from abroad/outsourced, is there a way to allow them to use the app for the time that they are present in the organization?

A- Yes, this is not a problem at all.

Q- Can ‘work shifts’ be displayed/identified on POC’s systems?

A-       Yes, There is an option to define Employees and Workstations as shifting working spots. Therefore, users are able to see an ‘occupancy map’ and even the distance between the occupied workstations.

Q -What information and files are required in order to start a project and what is the integration process?

POC’s team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information: 

  1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.
  • POC will use a ‘Secure Folder’ in which the client would be able to pass the relevant employee information once a day (configurable – day / hour) and from there the information will be directly uploaded onto the system). We have two options in regard to the ‘Secure Folder’:
  • Option A – POC Ready Folder: POC will create a secure folder / SFTP on its dedicated server (AWS). After creating the folder, POC support team will send a link to the client. The client will upload a CSV or EXL file (which will be in a constant format) and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform.
  • Option B – Receiving a folder by the client: The client will prepare a secure folder and send us a link. The client will upload a CSV or EXL file in regular format) and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform.
  • The client will upload a CSV/EXL file and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform. The file [CSV/EXL] should contain the following information (Mandatory information is marked with an asterisk):
  1. Employee No. * (Mandatory)
  2. Employee name* (Mandatory)
  3. Last Name*
  4. Workstation No* (Mandatory)
  5. Department*
  6. Team/Sub department
  7. Role
  8. Email
  9. Organizational Hierarchies
  10. Status (inactive / active / vacation)
  11. Others
  • In addition, POC’s support team would need to receive a list of the users that need access to the P.O.C-system. [Information which is needed includes, email addresses, name of all users and type of permissions if needed ( type of permission: a user can either be granted access to view and edit the platform or only access to view)], we need to know which user should be granted only view access and which users should be granted with both editing and viewing access.

Q- Is it possible for P.O.C system to integrate with HR systems?

A- Yes, we integrate with many HR systems such as ‘Namely’, ‘Active directory’, SAP’ and more. Let us know which system you work with and we will arrange the integration.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of employees, departments, teams and workstation/ offices numbers

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site plans, can only be done by the
POC’s support team, unlike the use of the software itself. Meaning after the sketches have
been uploaded to the system the user (organization) is able to make many changes which
can be made manually and independently by the user.

Q- Can I work offline?

A – No. The system is a cloud based system. Therefore, the work done on the platform
must be done while online.


Q- How long does it take to upload a site to the system? Meaning, how long does it take from the confirmation date until I can actually start working?

A – The implementation time depends on the size of the project in terms of space, the quality of the sketches, the complexity of the project (like multiple tenants). It can shift from a few days up to two weeks.

Q – How long is the assimilation process in the organization, and the learning process in particular?

A -The main learning process takes an hour at most. The assimilation process is of course also related to the time that an organization / user invests in the process, usually it corresponds with the learning process duration once the system is in the air.

Q – Can I manually import / upload sketches into the system?

A – No. Importing new sketches / DWG files / new site plans, can only be done by the
POC’s support team, unlike the use of the software itself. Meaning after the sketches have
been uploaded to the system the user (organization) is able to make many changes which
can be made manually and independently by the user.

Q- Can I work offline?

A – No. The system is a cloud based system. Therefore, the work done on the platform
must be done while online.


Q – Is there a possibility to install the system on the client’s site rather than a cloud access?

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

Q- Is an AutoCAD professional needed in order to modify the sketches?

A – No. POC is an interactive platform that allows you to make changes in
sketches without the need for an AutoCAD professional.

Please note that the system is not a planning system nor an alternative to AutoCAD but rather a space management system.
In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

Q- What special features or Installations are required in order to gain access to the system? (Computer type, browser, storage….)

A- None, All you need is a computer with Internet access. There is a preference to working with Google Chrome browser however any other browser will work too. Since there is no local installation required and only remote access to the cloud, there is no need for any special features or downloads.

Q -Which information and files are required in order to start a project?

A- Our team will carry out the on-boarding process and deliver you a ‘ready to use’ system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of the tenant’s names, companies’ ID, number of units (rental units – usually stores or offices), units’ sizes as stated in the rental agreements, etc.

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

Q- Where is data stored and how it’s secured?

A-

Backup Method/Level

  • Two separate servers with data mirroring.
  • The servers are located in the servers’ farm in AWS.
  • Automatic Logs of all activity changes and entries.
  • Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

  • Web server platform.
  • Working with asp.net membership users.
  • SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
  • Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

  • Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
  • The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
  • The information transferred between the systems is encrypted using SSL to avoid information leakage.
  • The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
  • The system is available 24/7

Maximize your space

Want to sign up to our newsletter?