FAQ

A- Yes! We provide both a free demo site and a demo specifically for your site so that you can fully engage in the product. 

A- Yes. As part of our ongoing process, we are constantly supporting our clients with a professional draftsman that can assist the users with changing or updating the layout at no additional fee.

A – Yes, hot-desks can be labeled by the back end user (Administrators, Office managers, Facility managers, etc… ). Regarding the booking solution, the answer is yes, we offer a booking solution which enables employees to book/cancel seats anytime and anywhere, all via their mobile device.

A- This is simple, since the booking solution is connection to our SAAS Seating allocation solution, administrators/Facility managers/Office managers, etc…, will label in advance the “desks” status.

There are 3 main label types:

1. Permanent desk – This is a desk which is allocated to a specific individual and is not available for booking [Ex:CEO]
2. Shifting desk – This is a desk which is allocated to a specific number of individuals which work in shifts and is not available for booking.
3. Hot-desk – This is a desk which is not allocated to a specific individual and is available for booking.

Only desks which are labeled ‘hot-desks’ will be available for employees to book.

A- Yes, this is not a problem at all.

A-       Yes, There is an option to define Employees and Workstations as shifting working spots. This means that multiple employees can be allocated to the same desk just in different shifts.

[Ex: Shift A,B & C – Tom [shift A] works on Mon ; Adam [shift B] works on Tue & Wed, Sussan [shift c] works on Thur & Fri. All these employees work at the same desk, however on different days]

POC’s team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information: 

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

• POC will use a ‘Secure Folder’ in which the client would be able to pass the relevant employee information once a day (configurable – day / hour) and from there the information will be directly uploaded onto the system). We have two options in regard to the ‘Secure Folder’:

• Option A – POC Ready Folder: POC will create a secure folder / SFTP on its dedicated server (AWS). After creating the folder, POC support team will send a link to the client. The client will upload a CSV or EXL file (which will be in a constant format) and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform.

• Option B – Receiving a folder by the client: The client will prepare a secure folder and send us a link. The client will upload a CSV or EXL file in regular format) and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform.

• The client will upload a CSV/EXL file and update it regularly every evening. POC will then take the up to date information from the folder and update it to the platform. The file [CSV/EXL] should contain the following information (Mandatory information is marked with an asterisk):

1. Employee No. * (Mandatory)
2. Employee name* (Mandatory)
3. Last Name*
4. Workstation No* (Mandatory)
5. Department*
6. Team/Sub department
7. Role
8. Email
9. Organizational Hierarchies
10. Status (inactive / active / vacation)
11. Others

• In addition, POC’s support team would need to receive a list of the users that need access to the P.O.C-system. [Information which is needed includes, email addresses, name of all users and type of permissions if needed ( type of permission: a user can either be granted access to view and edit the platform or only access to view)], we need to know which user should be granted only view access and which users should be granted with both editing and viewing access.

A- Yes, we integrate with many HR systems such as ‘Namely’, ‘Active directory’, SAP’ and more. Let us know which system you work with and we will arrange the integration.

A- Our team will carry out the on-boarding process and deliver you a ready to use system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of employees, departments, teams and workstation/ offices numbers

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

A- Yes! There is an option to choose an illustration function and to present occupancy status based on dates as long as the user updated the termination dates of the lease agreements.

A- Yes! There is an option to create another version, which is called a simulation site according to the future changes, in addition to the original version.

A- Yes! We provide both a free demo site and a demo specifically for your site so that you can fully engage in the product. 

A – Since the system is a cloud based, there is no installation on-site except for special cases. Meaning, it is possible but the default is using the cloud. If we allow a special case, this will also be subject to the possibility of secure remote access with the approval and control of the customer.

A – No. POC is an interactive platform that allows you to make changes in
sketches without the need for an AutoCAD professional.

Please note that the system is not a planning system nor an alternative to AutoCAD but rather a space management system.
In cases where there are complex changes of the space, customer support also includes AutoCAD personnel as part of the services we offer.

A- None, All you need is a computer with Internet access. There is a preference to working with Google Chrome browser however any other browser will work too. Since there is no local installation required and only remote access to the cloud, there is no need for any special features or downloads.

A- Our team will carry out the on-boarding process and deliver you a ‘ready to use’ system. For a seamless process, we will require the following files and information:

1. The AutoCAD files (DWG format) of the sites/floors/assets that you wish to view and manage in the P.O.C-system.

2. A list of the tenant’s names, companies’ ID, number of units (rental units – usually stores or offices), units’ sizes as stated in the rental agreements, etc.

3. A list of users that need access to the P.O.C-system, including email addresses and type of permissions if needed. As part of our service agreement– we provide online training for all users.

A-

Backup Method/Level

• Two separate servers with data mirroring.
• The servers are located in the servers’ farm in AWS.
• Automatic Logs of all activity changes and entries.
• Automatic backup on separate servers, allowing 24/7 control and monitoring.

Security Level

• Web server platform.
• Working with asp.net membership users.
• SSL Certification, a 256-bit key encryption with TLS 1.2 secured connection.
• Firewall and Antivirus monitoring and testing 24/7.

Interface with other systems

• Interface with external systems will be examined according to the circumstances and needs of the customer requirements.
• The system operates with Web Service and enables the export/import of information in accordance with the definitions and characterization by Key-Code.
• The information transferred between the systems is encrypted using SSL to avoid information leakage.
• The specific handling of the information transfer between the systems will be determined during the initial characterization and connection phase of the system with the aim of keeping maximal flexibility for future expansion capabilities.
• The system is available 24/7

A – No. The system is a cloud based system. Therefore, the work done on the platform
must be done while online.

A – No. Importing new sketches / DWG files / new site plans, can only be done by the
POC’s support team, unlike the use of the software itself. Meaning after the sketches have
been uploaded to the system the user (organization) is able to make many changes which
can be made manually and independently by the user.